There has been plenty of coverage on the news about COVID-19 (Coronavirus), and so we wanted to reassure you. At Kompass we are taking this very seriously to minimise disruption, ensure continuity of our service, and making sure that as far as you are concerned it’s business as usual. Our attention and focus falls into four key areas: Infrastructure, Remote Working, Meeting Precautions and Staff Cover.

Hosted Infrastructure

All of our infrastructure is hosted in the cloud. Our provider already has strong contingencies in place, ensuring that the underlying services that we (and therefore you) rely upon will continue to run effectively.

Remote Working Capability

The key software platforms our staff use to communicate with teammates and with customers are all cloud-based. All staff members are fully equipped to work from home and all key staff have live-tested their home setup with various periods of working from home. This means we can continue to support you and maintain the Kompass platform – without needing to be in the office. We are confident that all critical services will continue to run as normal in the event of self-isolation, or changes in Government advice.

Meeting Precautions

As a precaution, we’re recommending remote training and meetings for our staff with all customers, rather than on-site visits (where possible). However, this will be agreed on a case by case basis and is likely to change in line with changing Government advice.

Staff Cover

For all critical roles, other appropriate departments are ready, willing and trained-up to provide critical staff cover in the event that several members of any one team are struck down at the same time. This is a worrying time for all of us, but we are always here to support you in any way and please let us know if you have any questions.